Northampton office IT support is responsible for providing computer hardware and software acquisition, telecommunications infrastructure, information security, and maintenance for the City departments, constitutional offices, and outside agencies. In addition, it manages the official City website and acts as the central depository for all electronic data.
Students have access to a full range of IT support services including troubleshooting, installation of supported software, password resets and assistance with printing, wifi and network issues, system logins, and University accounts. Students can access IT services through the Student Hub or raise a ticket by visiting the IT help desk in person on Fridays 8 am to 9 am or via the self-serve ticketing system 24/7.
Enrollment Center
The Enrollment Center supports NCC students through the admissions process, financial aid, and degree certifications through Parchment. Students can also access academic support through tutoring and coaching in a variety of subjects.
Obtaining IT support services is a challenge for many small businesses, especially when it comes to choosing the right equipment and software. However, a managed service provider can make the process of acquiring IT support easier and less expensive.
The city’s Munis contract already includes programming to allow for the inclusion of collector-generated refund payments on vendor warrants, a practice most communities follow. This would reduce paperwork and create a more efficient cash management process. Another improvement is to use Excel to proof each payment batch by calculating the totals of cash and checks before posting them in Munis. Currently, staff manually run adding machine tapes of each payment batch and then compare them to the Munis batch posting report. This is a time-consuming process that could be simplified by using spreadsheets.